You have several ways to request investigation of information on your background check report:

  • Fax: By faxing a dispute letter to 855.785.4434
  • Email: By emailing your request to
  • Phone: By calling Accurate Background at 800.216.8024
  • Mail: By mailing your dispute letter to:
    Accurate Background
    Dispute Department
    7515 Irvine Center Drive
    Irvine, CA 92618

Please include the following information with your dispute request:

  • Full name
  • Confirmation or ID number
  • Social Security Number (do not provide if sending via email)
  • Daytime phone number
  • Copy of driver license or photo ID (please enlarge and ensure copy is clear and legible)
  • Describe the specific incorrect information and the nature of your dispute
  • Documents to support your dispute (if available)
  • Your signature

For a list of Frequently Asked Questions, please visit this page: FAQs.

For additional questions, please email our Dispute Department at